For canceled, rescheduled, or postponed training events:

In the event that the original training event that you purchased is canceled, postponed, or rescheduled:

  • HCI will notify you in advance regarding changes to the date, time, or location.
  • You will receive a credit to your HCI account for 100% of the original price paid.
  • You may use that credit on any HCI product or service within 12 months of the credit issue date.
  • Your purchase may be transferred to another colleague once HCI receives the request in writing. Please send the request to support@hci.org

If you are unable to attend the training event:

In the event that you are unable to attend the original training event that you purchased:

  • Submit your cancellation to HCI in writing via email prior to the start of your training. Please send the request to support@hci.org
  • Upon review of your request you will receive a credit to you HCI account for 100% of the original price paid.
  • You may use that credit on any HCI product or combination of HCI products or services within 12 months of the credit issue date.
  • Your purchase may be transferred to another colleague once HCI receives the request in writing.