Jana is an award-winning Lecturer of Management Communications at the Ivey Business School. She received her B.A., B.Ed., and M.A from the University of Toronto and has over 25 years of experience teaching communication courses at Western University, Schulich School of Business-York University, and University of Manitoba. Jana is a best-selling author of business cases, including “When the Twitterverse Turns on You” and “Who Should Take the Fall?” featured in Harvard Business Review, and co-author of A Concise Guide to Technical Communication and IMPACT! A Guide to Business Communication. In 2020, she won the prestigious Western University USC Teaching Award.