How do you move from a one size fits all performance management process to one size fits one? In this HCI Keynote video, Brooke Orr discusses how Coca-Cola used data to transform its performance management approach and iterated toward improvement.

Key insights:

• Examine whether your cultural values are supported by your processes. Does your compensation strategy support the experimentation necessary to achieve innovation?
• Roll around in the data and listen to the story it really tells; use it to contextualize and personalize your organization’s performance management strategy.
• Don’t ask whether someone is a poor performer; consider framing it as whether they are “at risk for poor performance.”
• You can’t change the past, but you can prevent future problems by giving someone more of what they need to be successful.