Enabled employees are engaged employees. In this HCI Keynote video, Brent Louie of Capital One and Mark Royal of Korn Ferry Hay Group share perspectives from research and experience that describe some of the best ways to  facilitate engagement among your employees.

Key insights:

• Discourage managers to from telling employees the right answers; engaged employees  get to the answers on their own without specific direction.
• Consider that employee engagement is ultimately about people and the impact they have on the people they touch through the work that they do.
• Recognize that disengaged employees often want to be there; they’re just frustrated by the barriers that stand in the way of doing work.
• Focus on enabling your people with better processes and new roles when appropriate.