Effective coaching in an organization means partnering with clients in a thought-provoking, creative process that maximizes an individual’s personal and professional potential. In this HCI Keynote video, Brady Pyle, Director of Human Resources at NASA, explains how this legendary agency uses coaching programs to help its employees identify strengths, develop skills, and achieve their goals.

Key insights:

• Understand the four subdivisions of coaching and their nuances (consulting, counseling, mentoring, and performance management).  
• Learn to substitute the word “leader” whenever you see the word “coach.”
• Practice straight talk: be honest, use plain language, and let people know where they stand.