Fortune 100 financial services company TIAA has a bold vision: to be a best-in-class HR organization that delivers value to TIAA’s workforce and its customers. The TIAA organization is shifting how HR operates to deliver increased value to the entire company, workforce and customers.

Sharing a vision for a strategic, business-oriented HR organization, Jocelyn Caldwell discusses how TIAA’s HR organization is leveraging analytics-driven workforce strategies to create a differentiated HR experience for employees, demonstrates a return on investment in people through improved business outcomes, and leverages talent as a competitive advantage to create value for TIAA’s customers and community.

Providing practical guidance, Caldwell will share the steps TIAA’s HR organization take to drive culture, performance and productivity throughout the company, to be trusted business advisors, and to strengthen accountability through the business and within HR. She also will share what she provides her the C-Suite at TIAA during their monthly business performance reviews.

You will learn:

• Blending thoughtful workforce planning with actionable analytics for organizational maturity
• How to forecast for the business
• How to get—and keep—the ear of the C-Suite