Dr. Deat
LaCour, Ph.D
Professor
NTL Institute of Applied Behavioral Science

Leading Through Complexity: Tools to Solve “Wicked Problems” and Defeat “Zombie Change”

Real-time costs and their unexpected effects on businesses have converted the best change plans into “Zombie change” efforts, or worse, a “Frankenstein” change project.

Complexity and “wicked problems” that inevitably emerge during change can be overwhelming, demotivating and frustrating, especially since 70 percent of change efforts fail, authors and thought leaders say.

Unfortunately, there’s no master change management policy or standard operating procedure that can move fast enough in today’s interconnected and interdependent workplace. Adaptive action and the complexity science-based tools offer increased effectiveness by outperforming traditional change efforts.

For many forward-thinking leaders, complexity and “wicked problems” have begun to shift from a problem to the desired potential.

In this session, you will learn:

  • The dynamics of complex systems change
  • A new lexicon for the three types of change
  • A new set of tools required to facilitate or manage a change initiative effectively
  • How to see and influence patterns in complex change efforts