Kat
Barker
Director, Writer, Facilitator and Performer
Second City Works
Tyler Dean
Kempf
Director and Corporate Facilitator
Second City Works

The Employee is Always Right: Utilizing Empathy When Introducing Change

Change in the work place is usually focused on two different goals: The customer experience or the bottom line. But what about your employees?

Change can be difficult for many employees to grapple with, and for good reason. It’s human instinct to fear the unknown. But what if you had the tools to introduce changes to your organization that not only alleviated some of your employee’s stresses, but also energized and prepared them for what is to come?

At The Second City, we have to be flexible and nimble when we’re improvising on stage. We never know what’s going to happen until it happens. Our exercises will provide you with new ways of preparing your employees for the unknown while opening your eyes to what they may feel when you bring change into their day-to-day lives.

You will learn:

  • Communication techniques that allow your employees to speak about their experiences and be heard
  • Improv techniques that improve your agility and flexibility, as well as new ways to introduce change to the work place.
  • Engagement exercises that you can take back to the office to allow your employees to increase their focus, intention, empathy and overall commitment to the goals of your business