Matthew
Duncan
Head of Future of Work Thought Leadership
Microsoft

11:45 am

11:45am-12:30pm The Rise of AI at Work: Impacts on Culture, Structure, and Employee Experience

General Session

The Work Trend Index indicates that employees are struggling with digital debt. According to the research, 68% of employees find the pace of work overwhelming. Additionally, 60% of their work time is spent on emails and chats, while only 40% is dedicated to creating. AI has the potential to address these challenges and enhance human capabilities. As HR leaders stand at the forefront of the AI revolution, they hold the unique responsibility—and opportunity—to shape how AI integrates into the workplace, balancing technological innovation with human-centered principles. Matthew will share a groundbreaking journey of reimagining how work culture can be shaped, organizations restructured, and the human experience improved.

In this session, you will learn:

  • The latest research on AI's impact on work
  • How AI can function as a personal assistant, team member, and agent
  • Lessons from AI-native organizations
  • How to create an AI blueprint for your organization and people