Would you believe that it’s possible for people to love feedback and other performance management processes? For DigitalOcean, the proof is in the pudding. In this HCI Keynote video, Lyndsey Hannigan and Matt Hoffman tell a scalable story of embedding feedback in multiple operational strategies and processes to support an agile culture.

Key insights:

• Support a continual feedback culture with software tools like a plug-in that prompts and stores feedback in the context of an email conversation.
• Create an environment of growth and progress by making it safe for employees to make mistakes without fear of punishment.
• Consider building a career “climbing wall” in lieu of the traditional corporate ladder—a series of progressively more challenging goals, with the support of a coach holding the safety line.