Western Union continues to be a leader in human capital practices. Beyond their award-winning rating-less performance management program, they’ve continued to evolve and implement innovative ways to connect their global workforce, develop leaders and drive high performance.

In this discussion, Western Union will share their journey from annual employee surveys to monthly listening. Creating a continuous feedback loop is key to understand what employees want and need; which in turn, encourages more frequent dialogues between teams and leaders to help create an environment of trust that achieves strategic goals.