Western Union continues to be a leader in human capital practices. Beyond their award-winning ratingless performance management program, they’ve continued to evolve and implement innovative ways to connect their global workforce, develop leaders and drive high performance. In this discussion, Western Union will share their journey from annual employee surveys to monthly listening. A key culture lever is creating a continuous feedback loop to understand what employees want and need; which, in turn, encourages more frequent dialogues between teams and leaders to help create an environment of trust that achieves strategic goals.