Kelly was born and raised just outside of Philadelphia. Hospitality was always a part of her family and childhood and it became a natural passion early on in life. She attended Penn State University where she achieved her Bachelor of Science in Hospitality Management to pursue a career with Hyatt Hotels upon graduation.

Kelly began her professional journey working in food and beverage operations in San Francisco. For 6 years, she learned not only the ins and outs of a hotel operation but, how to be a people leader and maximize the potential of her colleagues and teams. After many hours, nights, holidays, and weekends, she transitioned out of the field and into an operational training role at Hyatt’s corporate headquarters in Chicago.

For the last two years, Kelly’s role has been focused on organizational change and culture. A primary aspect of her work is leading Hyatt’s annual Colleague Experience Survey and has been able to leverage her hotel experience to best meet the needs for the business. The survey has yielded valuable insights that enable leaders to create a rewarding colleague experience that unlocks growth for our people and our business.

In her spare time, she enjoys spending time with her family/friends, traveling, cooking and cycling.