In HCI’s Change Management model, there are three roles that effectively work together to manage change: the Architect, the Broadcaster, and the Coach. The Architect designs change, the Broadcaster communicates change, and the Coach supports people through change. After you experience and respond to a crisis, you can use this guide with your HR team and leadership at your organization to understand what went well and what didn’t. This will help you in better planning and preparing for future unplanned emergencies, no matter the type.
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