Start with the End-user in Mind

HR’s primary focus should be the support of its customers: employees, managers, and leaders. Learn how T-Mobile’s HR function is using elements of design thinking to create customer-centric programs and processes.

Best practices:

• Be relevant to the business you support.
• Imagine existing structures didn’t exist; what would you build to replace them?

• Consider the end-user experience for employees and managers in everything you do.

This clip is excerpted from a full-length HCI Keynote video; see full version here.