Studies show that workplace incivility costs companies $14,000 per employee due to lost productivity and work time. It can have serious health effects on individuals, lead to increased turnover, impede collaboration among teams and negatively impact your hiring brand. It’s also bad for customer relations, as 25% of the victims of incivility admitted to taking their frustration out on customers. For workplaces such as higher education institutions where critical dialogue and discussion is part of the learning process, the issue of civility is especially front and center.
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