Why measuring learning is key in a new world of work
A highly engaged workforce is not only more productive–engaged employees are shown to drive higher levels of customer satisfaction, profit and shareholder returns.1 There is a clear link between learning culture and engagement.2 However, despite billions of dollars spent in learning and development, corporations are failing to engage their people. This apathy is impacting customer satisfaction, profit, revenue growth at the corporate level, and is costing the US economy up to $550 billion in lost productivity each year.
This paper will examine the shifting demographics and expectations of the workplace, looking at the impact of a new generation of millennial workers on learning engagement, corporate learning, and development methods. It will share resources to enable learning professionals to show the value of learning by measuring the returns on their training dollars.