Zeynap Ozkaynak is Executive Director of Process Excellence and Business planning at the American Red Cross. With more than 20 years of experience in the pharmaceutical and medical device industry, Zeynap began working at the Red Cross in 2003, taking on various roles from Quality Management to Operations. Prior to joining the Red Cross, she worked at Baxter Healthcare, developing and supporting new technology, process and/or product projects in manufacturing of pharmaceutical products. She also served as an examiner for GA Oglethorpe Business Award Process for the annual award of highest level of recognition in Georgia for organizational performance excellence between 2003 and 2011. Zeynap holds Certified Quality Auditor and Engineer certifications and has earned an M.S. in Engineering Management and a B.S. in Industrial Engineering