How Baystate Health is Building a People-First Culture to Serve Patients and Community
Original Air Date: 3/18/2021
You can’t deliver an exceptional customer or patient experience without first taking care of your employees. That idea rings truer than ever in a year that’s been defined by uncertainty and fiscal restraint. Employee experience has risen to the top as a key differentiator for organizations to weather the storm.
One such organization is Baystate Health, a not-for-profit integrated health system that is nationally recognized for nursing care and numerous medical specialties, and among the best employers in the state. In continuing our “Time to Thrive” webinar series, Baystate Health’s Patricia Samra, vice president of Human Resources Operations & Total Rewards, and Jennifer Faulkner, MSHC, vice president for Team Member Experience, will join Workhuman’s Derek Irvine to share how Baystate Health is focusing on physical and psychological safety, leveraging its Celebrates! recognition program during COVID-19 and always, and taking innovative approaches to grow employee diversity and prosperity.
You’ll learn:
- Why modernizing recognition, with peer-to-peer awards and a mobile app, was key to jumpstarting a culture where recognition is becoming top-of-mind.
- How Baystate Health channels the emotional impact of recognition to achieve a 7x lower turnover rate among nurses and drive values adoption
- Steps Baystate Health is taking to deliver on its DEI and talent goals, through innovative approaches including international nurses and focus on family prosperity
